Thursday, February 12, 2009

Grievance forum: Courtesy Government of India

If you are walking to the passport office for the 'n'th time and the gentleman behind the desk is giving you a hard time, just because he doesn’t like your face or perhaps he expects you to stuff his pockets, and you feel frustrated. You just wish you could tell someone who could do something about it. But, alas you think, when will this happen in India? Well, your prayers are answered. The Government of India has just made a provision for similar complaints/grievances through this online Grievance forum on

Go right ahead and speak about the issues you faced. And someone will be held accountable. The government wants you to use this tool to highlight the problems they faced while dealing with Government officials or departments like Passport Office, Electricity board, BSNL/MTNL, Railways etc.

Then, you will say, that the complaints remain on paper and hardly ever anything is done about it. Well, here is an example to prove the contrary: Couple of months back, the Faridabad Municipal Corporation laid new roads in his area and the residents were very happy about it. But 2 weeks later, BSNL dug up the newly laid roads to install new cables which annoyed all the residents. A resident used the above listed grievance forum to highlight his concern. To his surprise, BSNL and Municipal Corporation of Faridabad were served a show-cause notice and the resident received a copy of the notice in one week. The government has asked the MC and BSNL about the goof up as it's clear that both the government departments were not in sync at all.

Use this grievance forum and educate others who don't know about this facility. This way we can at least raise our concerns instead of just talking about the 'system' in India. This is the first step to changing the system. Do your bit and then leave the rest to the government to act. Invite your friends to contribute for such issues and complaints.


  1. hi
    this information is really helpful, i will mention it on my blog also.
    article is good.

  2. my blog is at

  3. Thanks for the info. Worth trying